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Intercom Connector

Inbound behavior

  • Send platform_action or procedure in request JSON
  • Normalizer maps procedure to platform_action when needed
  • Include Idempotency-Key on inbound calls

Mapping recommendations

  • Map trusted identifiers (conversation/contact IDs) into resource_ref
  • Keep policy payload minimal and deterministic

Outbound relay

  • Relay includes { veritrellis, platform } envelope
  • relay-<idempotency-key> forwarding supports downstream deduplication
  • Configure binding target_path under installation outbound_base_url